Shipping & Returns Policy
SHIPPING RATES AND ORDER PROCESSING TIMES
We currently only offer shipping within Ireland and Northern Ireland. All orders are subject to a flat rate postage and packaging fee of €4.95.
The majority of our orders are shipped via Fastway Couriers however from time to time we also ship smaller items via An Post.
Order processing times do vary but in general we aim to ship all orders out within 3-4 working days of placing your order online via our website however due to an influx in orders due to COVID 19 processing times may take up to 5 working days before an order is shipped.
Shipping times are subject to the couriers current estimated shipping times. Usually orders are delivered 1- 3 working days after being scanned into the couriers depot however please be mindful that during certain busy periods shipping may take longer than expected so please allow up to 10 working days for delivery during periods of covid restrictions and in the run up to Christmas.
FABRIC SUITABILITY & RETURNS
The customer is responsible for her/his own choice of fabric in terms of measurements, quality, colour, design and suitability. Please take time to consider your requirements and we strongly advise you to avail of our fabric sampling service if you are unsure of the suitability of your fabric choice. We recommend that you order all fabric required at the same time as there may be slight colour variations between differently dated consignments.
Because your fabric has been cut to your specific measurements, unfortunately and with regret, no returns can be entertained and no refunds will be issued due to a change of mind or if the fabric you have chosen is not suitable for your project. Fabric cut to specific measurements is classed as a "customised" product under EU Law and thus conforms under this refund policy.
ORDER MISTAKES OR DAMAGED ITEMS
All of our fabrics are cut to your specific measurement and quality checked before dispatch. Upon receipt of your order, and before cutting into the fabric or altering it in any way, please ensure that you are totally satisfied with the items you have recieved and that they are the correct measurement and free of any damage.
If we have made a mistake with your order or your item is damage in any way and you would like a refund you must notify us via email within 7 days of receiving your order.
In the unlikely event that a fault is discovered by you, please email us immediately with a photograph of the damage to firstname.lastname@example.org It is important that you include your email address along with your order reference number, a description of the problem and your contact number. We will respond to you quickly and efficiently to arrange the return of your purchase for our examination.
Should any fault on our part be established, a replacement or full refund will be offered. In this instance your postage cost will also be reimbursed.
All return items should be sent in their original condition to: The Fabric Counter, Unit 4 Brunswick Court, North Brunswick St, Dublin 7
In the unlikely event that your order has not been delivered we always recommend to contact the courier company directly with your tracking details that would have been sent with your shipping confirmation. If the courier company can not locate your package we will esculate the issue directly with the courier company
If you have not received your goods within 2 weeks of receiving a shipping confirmation email please contact us immediately.
In the unlikely event that your order has been lost in transit we can re-dispatch your order upon receiving a confirmation from the courier that the parcel has been lost in transit or has not been signed for.
If you contact us after 60 days of your order been shipped claiming that the order was not received unfortunately we will not be in a position to issue a refund or reship your order.